Updated June 2026
Terms & Conditions
Last Updated: June 2026
Acceptance of Terms
By using RAFFY You acknowledge and agree to these Terms.
RAFFY
RAFFY is for general educational, health information and tracking purposes only which is designed to help families managing food allergy desensitisation treatment by helping You:
Track Your child's doses, timing, and reactions
Log cofactors and post-dose observations
Identify patterns over time
Access general educational information about OIT and food allergy
Generate organised records to share with your supervising allergist
RAFFY is not intended to:
be a medical service or healthcare provider;
be a source of medical advice, diagnosis, or treatment;
be a substitute for professional medical care;
be a medical device regulated by the TGA;
be an emergency response system; or
diagnose, treat, cure, or prevent any disease or condition.
SUPPORT ONLY
RAFFY is designed to work in parallel to support families following clinician-directed OIT programs, allergen ladders such as dairy and egg ladders. RAFFY does not set, recommend, or override any dose or protocol decision: those remain exclusively your allergist's or healthcare provider’s responsibility. RAFFY is designed to work with You in conjunction with good medical care and practice and does not purport to substitute the decisions and recommendations of Your healthcare provider.
Medical Disclaimer - Critical
NO MEDICAL ADVICE
RAFFY does not provide medical advice. All content in RAFFY is for general educational, health information and tracking purposes only. It is not personalised medical advice for Your child, a recommendation for any specific treatment, or a replacement for professional medical judgment.
ALWAYS CONSULT YOUR HEALTHCARE PROVIDER
You must consult a qualified healthcare provider for all medical decisions relating to Your child, before starting, stopping, or changing any treatment; for any reaction that concerns you; and when interpreting patterns or data from RAFFY.
NO RELATIONSHIP
Using RAFFY does not create a clinical or any other relationship between You and Us, Our team, or any affiliated clinicians.
INDIVIDUAL VARIATION
General information in the App may not apply to Your child's specific circumstances. Your healthcare provider is the appropriate source of individual guidance.
YOUR RESPONSIBILITY
You are solely responsible for all medical decisions regarding your child's care. By using RAFFY, You confirm that You will exercise independent clinical judgment, verify information with healthcare providers before acting, and will not make medical decisions based solely on RAFFY.
Alpha Release Status
RAFFY has progressed from Pilot to Alpha. The App remains under active development. The limitations below still apply.
WHAT ALPHA MEANS
During the release:
the App is functional but continues to receive updates, fixes, and improvements
some features may behave unexpectedly or change
scheduled and unscheduled maintenance may cause temporary interruptions despite our data safeguards, no system is infallible. Maintain your own independent records
YOUR INDEPENDENT RECORDS
You must maintain Your own independent records of your child's OIT protocol, doses, and reactions. You must not rely on RAFFY for medical record keeping.
FEEDBACK
We welcome feedback through in App tools, surveys, and email.
By providing feedback, You grant us a non-exclusive, perpetual, royalty-free, worldwide licence to use, reproduce, modify and incorporate that feedback into the App and Our related products and services without compensation or attribution. For the avoidance of doubt, this licence does not extend to any personal information or health data included in Your feedback, which remains subject to Our Privacy Policy, and does not affect your ownership of Your personal data.
FUTURE VERSIONS
Features available in Alpha may be modified in subsequent releases. Where We make material changes that affect Your use of a paid feature.
For material changes:
We will give you at least 14 days' notice before the change takes effect
We will clearly describe what is changing and why
If the material change is not acceptable to You, You may cancel your account before the change takes effect, without penalty.
UPDATES AND COMPATIBILITY
We may release updates to the App from time to time, including bug fixes, security patches, and new features. Some updates may be installed automatically; others may require You to take action (such as updating through Your device’s app store).
You acknowledge that:
the App requires a compatible device and operating system to function correctly. Minimum requirements may change over time;
if You do not install required updates or maintain a compatible device, some or all features of the App may not function correctly or may become unavailable to You;
We are not liable for any loss of functionality, data access issues, or service interruptions caused by Your failure to install updates or maintain a compatible device; and
We will use reasonable efforts to give You at least 30 days’ notice before withdrawing support for a previously supported operating system version.
Nothing in this clause affects Your rights under the ACL, including Your right to a remedy if the App fails to meet a consumer guarantee.
TGA and Regulatory Status
RAFFY is not a regulated medical device under the Therapeutic Goods Act 1989 (Cth). It is a self-management tracking tool that falls within the excluded software category under the Therapeutic Goods (Medical Devices) Regulations2002.]
BASIS FOR EXCLUSION
RAFFY is designed to help families self-manage an existing condition (food allergy under clinical OIT) by tracking doses and reactions. RAFFY does not provide treatment recommendations or replace clinical decision making.
[Under TGA guidance (updated February 2026), software intended for the self-management of a condition, without providing specific treatment or treatment suggestions, falls within the excluded software category and does not require inclusion in the Australian Register of Therapeutic Goods (ARTG).]
ONGOING OBLIGATION
If We introduce features that could provide specific treatment recommendations or influence clinical decisions in a manner that changes our obligations under the TGA, we will reassess our regulatory status before releasing those features. If You believe any RAFFY feature should be regulated under the TGA, please contact us at raffy@raffyallergy.com.
OTHER APPLICABLE LAWS
We must comply with Our obligations under the Privacy Act 1988 (Cth), the ACL, or any other applicable legislation.
Eligibility and Account
WHO MAY USE RAFFY
To create an account and use RAFFY, You must:
be at least 18 years of age
be a parent or legal guardian with authority to consent on behalf of the child
reside in Australia or be accessing RAFFY from Australia
agree to these Terms and our Privacy Policy
RAFFY is not intended to be directly used by individuals under 16. If You are 16 or 17, You may only use RAFFY with verified parental consent.
See Our Privacy Policy for full children's privacy terms. Our Privacy Policy is available at https://www.raffyallergy.com/privacy-policy
ACCOUNT ACCURACY
You must provide accurate, current, and complete information when creating and maintaining Your account. You are responsible for keeping account details up to date.
ACCOUNT SECURITY
You are responsible for maintaining the confidentiality of Your password. You must notify us immediately if You become aware of any unauthorised access at raffy@raffyallergy.com. You are responsible for all activity under Your account.
ONE ACCOUNT PER FAMILY
Accounts are for personal, household use only. You may add multiple patient profiles within a single family account. Sharing Your account with people outside Your household is not permitted.
Your Responsibilities
ACCURATE INFORMATION
You must enter accurate information into RAFFY.
APPROPRIATE USE
You must use RAFFY only for lawful, personal, non-commercial purposes in accordance with these Terms. You must not:
use RAFFY to harm, harass, or deceive any person
attempt to access data belonging to another user
reverse engineer, decompile, or tamper with the App or its infrastructure
use automated tools to scrape, crawl, or extract data from the App
distribute, resell, or commercialise access to RAFFY
upload content that is unlawful, defamatory, offensive, or infringes third-party rights
MEDICAL CARE CONTINUES
You confirm that You will maintain Your child's existing clinical relationships, continue regular appointments with Your supervising allergist, and seek emergency care when appropriate.
INDEPENDENT RECORDS
You acknowledge that You must maintain independent records as set out in clause 4.2. Regular data export is available at no additional cost.
Subscriptions and Fees
FREE AND PAID TIERS
RAFFY is a paid subscription only (RAFFY Core or RAFFY Pro) with features including extended analytics, clinician sharing tools, and priority support planned to come into effect from July 2026. Details of current plans and pricing are available at raffyallergy.com/pricing.
PRICING CHANGES
We may change subscription pricing. We will give You at least 30 days written notice of any price increase before it takes effect. If You do not accept a price increase, You may cancel Your subscription before the new price takes effect and will not be charged at the new rate. This right cannot be waived.
BILLING AND CANCELLATION
Subscriptions are billed in advance on a monthly or annual cycle at Your choice. You may cancel at any time through Settings → Subscription or by contacting raffy@raffyallergy.com. Cancellation takes effect at the end of Your current billing period; You retain access until then.
REFUNDS AND AUSTRALIAN CONSUMER LAW
Your rights under the ACL are not limited by these Terms. If RAFFY fails to meet a consumer guarantee under the ACL, You may be entitled to a remedy, fix, re-performance, or refund, as set out in clause 10.4. To request a refund, contact raffy@raffyallergy.com.
NO REFUND FOR CHANGE OF MIND
Except as required by the ACL or as described in clause 8.2 (pricing changes), We do not offer change of mind refunds for completed billing periods. Partial period credits may be offered at Our discretion.
Intellectual Property
RAFFY, including all software, design, content, trade marks, and features, is owned by Raffy Pty Ltd (ACN 695 425 284) and is protected by Australian and international intellectual property laws.
LICENCE TO YOU
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the App on Your personal device(s) solely for personal, non-commercial purposes in accordance with these Terms (the ‘Licence’).
The Licence:
is conditional upon Your continued compliance with these Terms;
does not grant You any right, title or interest in or to the App or its underlying technology, content or intellectual property;
does not permit You to use the App on behalf of, or for the benefit of, any third party (other than Your child as contemplated by these Terms); and terminates automatically upon suspension, termination or deletion of Your account, or upon Your breach of these Terms.
YOUR CONTENT
You retain ownership of all data You enter into RAFFY (dose logs, notes, reaction records). You grant Us a limited licence to store, process, and display Your data solely to provide the App to You and as described in Our Privacy Policy. We do not claim ownership of Your health data.
RESTRICTIONS
You must not copy, modify, distribute, sublicense, sell, reverse engineer, or create derivative works from Raffy or its content, except as expressly permitted by law (including fair dealing rights under the Copyright Act 1968 (Cth)).
Liability and Warranties
AUSTRALIAN CONSUMER LAW - NON-EXCLUDABLE GUARANTEES
Nothing in these Terms excludes or modifies Your rights under the ACL.
WHAT WE CANNOT AND DO NOT EXCLUDE
Nothing in these Terms excludes Our liability for:
death or personal injury caused by Our negligence;
fraud or fraudulent misrepresentation;
breach of a consumer guarantee under the ACL that cannot be excluded by law.
WHAT WE EXCLUDE (WHERE THE LAW PERMITS)
To the maximum extent permitted by law, We exclude Our liability for:
medical decisions made by You (with or without information from RAFFY);
health outcomes related to Your child's OIT treatment;
delays in seeking emergency medical care;
reliance on general information in Raffy rather than personalised medical advice;
loss or corruption of data where You have failed to maintain independent records (see clause 4.2);
service interruptions, downtime, or pre-release instability;
third-party service failures (e.g., cloud hosting outages); and indirect, consequential, or special damages
YOUR REMEDY IF WE FAIL A CONSUMER GUARANTEE
If RAFFY fails to meet a consumer guarantee under the ACL:
Major failure (the App is substantially not fit for purpose): You may cancel Your subscription and receive a full or partial refund of fees paid, or compensation for any reasonably foreseeable loss.
Minor failure: We will fix the problem or re-perform the relevant service within a reasonable time at no charge.
To exercise Your rights under this clause, You must notify Us in writing at raffy@raffyallergy.com within a reasonable time (and in any event within 30 days) of becoming aware of the failure. Late notification does not extinguish Your rights under the ACL but may be taken into account in assessing the appropriate remedy.
LIABILITY CAP (WHERE PERMITTED)
Where liability can be limited by law Our total liability to You for all claims arising in any 12 month period shall not exceed the greater of:
$100 AUD, or
The total subscription fees You paid to us in the 12 months immediately preceding the claim.
This cap does not apply to claims arising under the non-excludable consumer guarantees under the ACL.
YOU MUST MITIGATE LOSS
You must take reasonable steps to minimise any loss, including maintaining independent records, exporting Your data regularly, and reporting technical issues promptly.
UNFAIR CONTRACT TERMS
If a court determines that any term is unfair and therefore void, to the extent permitted by law, the remainder of these Terms remain in full force.
INDEMNITY
You agree to indemnify, and keep indemnified, Us and Our officers, employees, and agents from and against any loss, damage, liability, cost, or expense (including reasonable legal fees) arising out of or in connection with:
Your breach of these Terms;
Your use of the App other than in accordance with these Terms;
any medical decision You make in reliance on information tracked or displayed in the App; or
any claim by a third party arising from Your use of the App or Your provision of inaccurate information,
except to the extent that any such loss or damage is caused or contributed to by Our negligence or breach of these Terms.
This indemnity does not limit or exclude any right or remedy available to You under the ACL or any other applicable law.
TIME LIMIT FOR CLAIMS
Except for claims arising under the ACL (including claims for failure to comply with a consumer guarantee), any claim arising out of or in connection with these Terms or Your use of the App must be commenced within 12 months of the date on which You first became aware, or ought reasonably to have become aware, of the facts giving rise to the claim.
If You do not commence proceedings within that period, the claim is barred to the maximum extent permitted by law.
Nothing in this clause limits or affects any limitation period that cannot be contractually shortened under applicable law.
THIRD-PARTY LINKS AND CONTENT
The App may contain links to, or content from, third-party websites, services, or resources that are not owned or controlled by Us (Third-Party Content). Third-Party Content is provided for Your convenience and general information only.
We do not:
endorse, approve, or verify any Third-Party Content;
make any representation or warranty as to the accuracy, completeness, reliability, or suitability of any Third-Party Content; or
accept any responsibility or liability for any loss or damage arising from Your access to or reliance on any Third-Party Content.
Your use of any third-party website or service is subject to that third party’s own terms and privacy policy. We encourage You to review those terms before providing any personal information to a third party.
For the avoidance of doubt, Third-Party Content accessed through the App does not constitute medical advice, and You must not treat it as a substitute for advice from Your healthcare provider.
Ending Your Access
YOU CAN STOP ANYTIME
You may stop using RAFFY and delete Your account at any time with no questions asked:
In App: Settings → Account → Delete Account; or
Email: raffy@raffyallergy.com with "Delete My Account" in the subject line.
DATA EXPORT BEFORE DELETION
We will give you a minimum of 14 days to export Your data before Your account is permanently deleted. Export is available in PDF format from Stats → Export Data. This window can be extended on request.
WHAT HAPPENS AFTER DELETION
Identifiable personal data will be deleted within 90 days of account closure.
De-identified, aggregated data already incorporated into research or analytics may be retained.
Some account data may be retained for legal compliance purposes for up to 7 years.
Deletion is permanent and cannot be reversed.
SUSPENSION OR TERMINATION BY US
We may suspend or terminate Your access if:
You materially breach these Terms and do not remedy the breach within 7 days of notice;
We reasonably determine that You do not meet, or no longer meet, the eligibility requirements set out in clause 6.1 (including the minimum age requirements) have given You written notice specifying the eligibility concern and a reasonable opportunity (being not less than 7 days) to demonstrate that You meet the relevant requirement;
You use Raffy in a way that poses a risk to others or to the integrity of the service; or
it is required by law or court order.
Where suspension or termination is not caused by Your breach, We will give you at least 30 days' written notice, provide a data export window, and issue a pro-rata refund of any prepaid subscription fees. This right cannot be waived.
EFFECT OF TERMINATION
On termination, Your licence to use Raffy ends and You must stop using the App; clauses that by their nature survive termination (including clauses 3, 9, 10, 12, 13, 14 and 16) continue to apply.
General Terms
CHANGES TO THESE TERMS
We may modify these Terms from time to time. We will notify you by email and in App notification.
For material changes:
We will give You at least 14 days' notice before the change takes effect.
We will clearly describe what is changing and why.
If the material change is not acceptable to You, You may cancel Your account (and receive a pro-rata refund of prepaid fees) before the change takes effect, without penalty.
For non-material changes (clarifications, corrections, updates to contact details), continued use after posting constitutes acceptance.
CHANGES TO RAFFY'S FEATURES
We may add, modify, or remove features. For changes that materially affect a feature You, We will give You reasonable notice and if the change constitutes a major failure of a consumer guarantee, the remedies described in clause 10.4 apply.
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of Victoria, Australia. Disputes are subject to the non-exclusive jurisdiction of Victorian courts. Nothing in this clause limits your rights under the ACL or any other applicable Australian law.
SEVERABILITY
If any provision is found invalid or unenforceable, it is severed to the minimum extent necessary, and the remaining provisions continue in full force.
NO WAIVER
Our failure to exercise or enforce any right does not constitute a waiver of that right.
FORCE MAJEURE
We are not liable for service interruptions caused by circumstances genuinely beyond Our reasonable control (natural disasters, widespread internet failures, cyber attacks on critical infrastructure, government actions). This clause does not affect Your rights under the ACL consumer guarantees in respect of any such interruption, nor does it excuse Us from reasonable business continuity obligations.
ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without Our prior written consent. We may assign these Terms in connection with a corporate restructure or change in control, provided We give You notice of the assignment within 30 days that is due to take effect.
ENTIRE AGREEMENT
These Terms and Our Privacy Policy constitute the entire agreement between You and Us regarding the App.
NOTICES
Any notice given under these Terms must be in writing and may be given:
by Us to You: by email to the address associated with Your account, or by in-App notification; and
by You to Us: by email to raffy@raffyallergy.com.
A notice is deemed received:
if sent by email, on the next business day after sending (unless the sender receives a delivery failure notification); and
if sent by in-App notification, when the notification is displayed in the App.
It is Your responsibility to ensure that the email address associated with Your account is current and monitored. We are not liable for any failure to receive a notice caused by an incorrect or unmonitored email address.
CONTACT DETAILS
PURPOSE
CONTACT
General enquiries
Privacy Officer
Account deletion
raffy@raffyallergy.com - subject: "Delete My Account"
Complaints
raffy@raffyallergy.com - subject: "Complaint"
Post
Raffy Pty Ltd, 121 King Street Melbourne VIC 3000
Privacy
The collection, use, disclosure, and management of Your personal information is governed by our Privacy Policy available at raffyallergy.com/privacy. The Privacy Policy forms part of the agreement between us.
KEY PRINCIPLES (SUMMARY)
Health data: OIT logs, dose records, and reaction notes are stored locally
No sale of Your data. We will never sell your personal or health information.
No advertising use. Your data is never used to target advertising to You.
De-identified research only. Only fully de-identified, aggregated data may be used for research or product improvement. You may opt out: email raffy@raffyallergy.com with subject "Opt Out of Research".
If We become aware of a data breach that is likely to result in serious harm to You in accordance with the Privacy Act 1988 (Cth), We will notify You and the Office of the Australian Information Commissioner in accordance with Our obligations under the Notifiable Data Breaches scheme. Further details are set out in Our Privacy Policy.
SUB-PROCESSORS
We use third-party service providers (cloud hosting, authentication, analytics) who are contractually bound to protect your data. A current list of sub-processor categories is maintained in the Privacy Policy. Your health data is not shared with any sub-processor.
CHILDREN'S DATA
Accounts are held by parents or guardians (18+) who consent on behalf of their child. We do not allow children to create accounts independently. See Our Privacy Policy for full details.
Complaints and Disputes
INTERNAL COMPLAINTS PROCESS
STEP
ACTION
TIMEFRAME
Contact us
Email raffy@raffyallergy.com with details of your complaint
Acknowledgement
We will acknowledge receipt 2 business days
Investigation and response
We will investigate and provide a substantive response
20 business days
Resolution or escalation
If unresolved, we will advise available escalation pathways
EXTERNAL ESCALATION
If We cannot resolve Your complaint, You may escalate to:
Consumer issues: Consumer Affairs Victoria - 1300 558 181 · www.consumer.vic.gov.au
General consumer law (national): Australian Competition and Consumer Commission (ACCC) - 1300 302 502 · www.accc.gov.au
NO RETALIATION
You will not be penalised for making a complaint in good faith. Your access to Raffy will not be affected by lodging a complaint.
Acknowledgment and Informed Consent
By creating an account or using RAFFY, You confirm that You have read, understood, and agree to these Terms in their entirety and agree that You:
have read and understood these Terms;
understand RAFFY is not a medical service, medical device, or source of medical advice;
understand that RAFFY may have bugs, errors, or service interruptions;
will consult Your child's healthcare providers for all medical decisions;
will call 000 in emergencies and will not rely on Raffy for emergency response;
will maintain independent records of Your child's protocol, doses, and reactions;
have read and agree to Our Privacy Policy and understand how data is collected, used, and protected;
consent to de identified, aggregated data being used for research and product improvement (You may revoke this consent at any time);
are at least 18 years of age with legal authority to consent on behalf of Your child;
understand that subscription pricing may change with 30 days' notice and that You may cancel before any price increase takes effect; and understand that You may end Your account at any time without penalty and export Your data before deletion.
Definitions and Interpretation
Definitions
In these terms and conditions, unless the context otherwise requires:
ACL means the Australian Consumer law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Alpha has the meaning given by clause 4.1.
OIT means oral immunotherapy.
TGA means the Therapeutic Goods Act 1989 (Cth).
Pilot means the initial pilot of the Raffy application.
RAFFY or the App means the RAFFY mobile application and any associated website operated by Raffy Pty Ltd ACN 695 425 284.
Terms means these terms and conditions as amended from time to time.
We, Us or Our means Raffy Pty Ltd ACN 695 425 284.
You or Your means the individual who creates an account or uses the App.
🚨 EMERGENCY QUICK REFERENCE
Always call 000 for: any symptom that severely concerns you.
Raffy IS for:
✓ Tracking doses and timing
✓ Logging reactions and cofactors
✓ Identifying patterns over time
✓ Generating clinician export reports
✓ General food allergy education
Raffy is NOT:
✗ Medical advice or diagnosis
✗ An emergency response tool
✗ A healthcare provider
✗ A regulated medical device
✗ A substitute for your allergist
Last Updated: June 2026 Version: 3.0
Questions? Contact raffy@raffyallergy.com