Updated October 2025

Terms & Conditions

Effective Date: December 2025
Last Updated: December 2025

Acceptance of Terms

By accessing or using Raffy ("the App"), you agree to be bound by these Terms of Use. If you do not agree to these terms, do not use the App.

These Terms apply to all users of Raffy, including pilot participants, beta testers, and future users.

1. Description of Service

1.1 What Raffy Is:

Raffy is an information and tracking application designed to support families tracking doses and reactions for food allergies. Raffy provides:

  • Tools to track daily doses and reactions

  • General educational information based on published guidelines (including ASCIA guidelines)

  • Pattern recognition and historical tracking

  • Resources to support informed discussions with healthcare providers

1.2 What Raffy Is NOT:

Raffy is NOT:

  • A medical device

  • A medical service or healthcare provider

  • A source of personalized medical advice, diagnosis, or treatment

  • A substitute for professional medical care

  • Regulated or approved by the Therapeutic Goods Administration (TGA)

  • Intended to diagnose, treat, cure, or prevent any disease

1.3 Pilot/Beta Status:

During the pilot and beta phases, Raffy is under active development and testing. Features may change, and the App may contain errors or incomplete functionality.

1.4 Geographic Scope and Limitations

Designed for Australian Use:
Raffy is designed, developed, and intended for use exclusively within Australia. The App:

  • References Australian clinical guidelines (ASCIA)

  • Provides emergency guidance based on Australian emergency services (000)

  • Complies with Australian privacy and health information laws

  • Contains dosing and reaction information relevant to Australian clinical practice

Access from Outside Australia:
While we do not prevent international access, if you access or use Raffy from outside Australia, you acknowledge and accept that:

Emergency Services Differences:

  • Emergency guidance refers to "000" which is Australia's emergency number

  • Your local emergency number (e.g., 911, 112, 999) will differ

  • Response protocols and available treatments may differ in your jurisdiction

  • We provide no information about local emergency services outside Australia

Clinical Practice Variations:

  • Medical protocols and guidelines may differ internationally

  • Food allergen labeling requirements vary by country

  • Oral immunotherapy (OIT) availability and protocols differ globally

  • Information may not align with local standard of care

Legal and Regulatory Compliance:

  • Raffy complies with Australian laws, not laws of other jurisdictions

  • Data protection laws of your location may apply to your use

  • We make no representation that Raffy complies with foreign laws

  • Regulatory status (medical device classification) may differ in other countries

Data Storage and Transfer:

  • Your data may be stored in Australia or transferred internationally as described in our Privacy Policy

  • International data transfer protections may differ from Australian standards

  • Cross-border data flow restrictions may apply

Prohibited Uses Outside Australia:
You must NOT:

  • Rely on Raffy for emergency guidance outside Australia

  • Assume clinical information applies to your local healthcare system

  • Use Raffy in jurisdictions where such tools require regulatory approval

  • Market or redistribute Raffy in other countries without our authorization

User Responsibility for International Use:
If you use Raffy outside Australia, you are solely responsible for:

  • Determining whether use is lawful in your jurisdiction

  • Knowing your local emergency services numbers

  • Verifying information with local healthcare providers

  • Complying with local laws regarding health information apps

Our Rights:
We reserve the right to:

  • Restrict access from certain countries or regions

  • Block IP addresses or device locations outside Australia

  • Terminate accounts operated primarily from outside Australia

  • Implement geo-blocking technology at any time

2. Medical Disclaimer and Limitation of Liability

2.1 No Medical Advice:

RAFFY DOES NOT PROVIDE MEDICAL ADVICE. All information provided through Raffy is for general informational and educational purposes only. It is not intended to be, and should not be interpreted as, medical advice or a recommendation for any specific treatment or medication.

2.2 Consult Healthcare Professionals:

You acknowledge and agree that:

  • You will consult with qualified healthcare providers regarding all medical decisions

  • Information from Raffy is not a substitute for professional medical judgment

  • Your healthcare providers' advice supersedes any information in Raffy

  • You will inform your healthcare providers about your use of Raffy

2.3 No Doctor-Patient Relationship:

Use of Raffy does not create a doctor-patient relationship between you and Raffy Allergy, our team members, partners, or consultants.

2.4 Emergency Situations:

RAFFY IS NOT FOR EMERGENCIES. In the event of a medical emergency, including but not limited to severe allergic reactions:

  • Call 000 immediately

  • Seek emergency medical care

  • Do NOT rely on Raffy for emergency guidance

2.5 Individual Variation:

Every child's medical situation is unique. Information that may be generally applicable may not apply to your specific child's circumstances. Your healthcare provider is the appropriate source of guidance for your child's individual needs.

3. User Responsibilities

3.1 Accurate Information:

You agree to:

  • Provide accurate information when using Raffy

  • Keep your child's information up to date

  • Use Raffy as intended and not for any improper purpose

  • Maintain the confidentiality of your account credentials

3.2 Independent Judgment:

You acknowledge that:

  • You are responsible for all decisions regarding your child's care

  • You will exercise independent judgment in evaluating any information from Raffy

  • You will verify information with healthcare providers before acting on it

  • You understand the limitations of information tools

3.3 Age and Capacity:

You confirm that:

  • You are at least 18 years old or have parental/guardian authority

  • You have legal authority to consent to your child's participation

  • You have the capacity to understand and agree to these Terms

4. Intellectual Property

4.1 Ownership:

Raffy, including all content, features, functionality, software, and design, is owned by Raffy Allergy and is protected by Australian and international copyright, trademark, and other intellectual property laws.

4.2 Limited License:

We grant you a limited, non-exclusive, non-transferable, revocable license to use Raffy for personal, non-commercial purposes in accordance with these Terms.

4.3 Restrictions:

You may not:

  • Copy, modify, or create derivative works of Raffy

  • Reverse engineer, decompile, or disassemble the App

  • Remove any copyright or proprietary notices

  • Use Raffy for commercial purposes without authorization

  • Share your account access with others

5. Privacy and Data Collection

5.1 Privacy Policy:

Your use of Raffy is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using Raffy, you consent to our data practices as described in the Privacy Policy.

5.2 Health Information:

You acknowledge that Raffy collects health information about your child. This information is protected in accordance with Victorian and Australian privacy laws, including the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth).

5.3 Data Security:

While we implement reasonable security measures, no system is completely secure. You acknowledge that you provide information at your own risk.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

6.1 No Warranty:

RAFFY IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

  • Raffy will be uninterrupted, secure, or error-free

  • Information provided will be accurate, complete, or current

  • Defects will be corrected

  • The App will meet your specific requirements

6.2 Exclusion of Liability:

TO THE FULLEST EXTENT PERMITTED BY LAW, RAFFY ALLERGY AND RAFFY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY:

  • Indirect, incidental, special, consequential, or punitive damages

  • Loss of profits, data, or goodwill

  • Medical expenses or healthcare costs

  • Personal injury or wrongful death

  • Damages arising from your use of or inability to use Raffy

  • Damages arising from your reliance on information from Raffy

6.3 Maximum Liability:

If, notwithstanding the above, we are found liable for any damages, our total liability to you shall not exceed the amount you paid to use Raffy in the 12 months preceding the claim, or $100 AUD, whichever is greater.

6.4 Australian Consumer Law:

Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. To the extent Australian Consumer Law applies and cannot be excluded, our liability is limited to the maximum extent permitted by law.

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition, right or remedy implied or imposed by any applicable law (including the Australian Consumer Law) which cannot lawfully be excluded or limited.

7. Indemnification

You agree to indemnify, defend, and hold harmless Raffy Allergy and Raffy, its directors, officers, employees, partners, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your use of Raffy

  • Your violation of these Terms

  • Your violation of any rights of another party

  • Medical decisions you make related to your child's care

  • Any information you provide through Raffy

8. Termination

8.1 By You:

You may stop using Raffy at any time by:

  • Deleting the App from your device

  • Contacting us to request account deletion

8.2 By Us:

We may suspend or terminate your access to Raffy:

  • If you violate these Terms

  • If we discontinue the App or pilot program

  • For any reason with or without notice

8.3 Effect of Termination:

Upon termination:

  • Your right to use Raffy ceases immediately

  • We may delete your account and data (subject to legal retention requirements)

  • Provisions regarding disclaimers, liability, and indemnification survive termination

9. Changes to Terms and Service

9.1 Modifications:

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting updated Terms in the App

  • Sending email notification to pilot/beta participants

  • Displaying a notice upon your next login

9.2 Acceptance:

Your continued use of Raffy after changes constitutes acceptance of the modified Terms. If you do not agree to changes, you must stop using Raffy.

9.3 Service Changes:

We may modify, suspend, or discontinue any aspect of Raffy at any time without notice or liability.

10. Governing Law and Disputes

10.1 Governing Law:

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.

10.2 Jurisdiction:

You agree that any dispute arising from these Terms or your use of Raffy will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

10.3 Dispute Resolution:

Before initiating legal proceedings, you agree to first contact us to attempt to resolve the dispute informally:

Contact: raffy@raffyallergy.com

11. General Provisions

11.1 Entire Agreement:

These Terms, together with the Privacy Policy and Informed Consent, constitute the entire agreement between you and Raffy Allergy regarding Raffy.

11.2 Severability:

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

11.3 Waiver:

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

11.4 No Assignment:

You may not assign or transfer these Terms or your rights under them. We may assign these Terms without restriction.

11.5 Contact Information:

For questions about these Terms:
Email: raffy@raffyallergy.com

12. SPECIFIC FEATURE DISCLAIMERS

A. Daily Dose Tracking

Disclaimer:

The dose tracking feature helps you maintain your own records. It is your responsibility to:

  • Accurately enter dose information

  • Maintain your own independent records

  • Verify information before sharing with healthcare providers

  • Not rely solely on Raffy for medical record-keeping

Technical issues may result in data loss. We recommend keeping independent records of your child's protocol.

B. Reaction Logging and Guidance

Disclaimer:

Reaction information and guidance are based on general guidelines and may not account for:

  • Your child's specific medical history

  • Unique individual circumstances

  • Changes in your child's health status

  • Multiple allergies or comorbidities

  • Medications your child is taking

Always contact your healthcare provider if:

  • You're uncertain about a reaction

  • Reactions are different from usual patterns

  • Symptoms concern you in any way

  • You're considering changing your dosing schedule

C. Progress Tracking and Patterns

Disclaimer:

Pattern recognition and progress displays are automated features based on the data you enter. They:

  • May not capture all relevant factors

  • Cannot account for context we don't know about

  • Should not be used to make medical decisions

  • Are informational only, not diagnostic

Your healthcare provider should evaluate any patterns or concerns.

D. Educational Content

Disclaimer:

Educational content is based on published guidelines and research but:

  • Is general in nature, not personalized advice

  • May not reflect the most current research

  • May not apply to your specific situation

  • Should not replace professional education from your healthcare team

Always verify information with qualified healthcare providers.

13. PILOT PROGRAM SPECIFIC WAIVER

Pilot Participant Acknowledgment

I understand and acknowledge that:

  1. Developmental Status:

    • Raffy is in pilot/beta testing phase

    • Features are under active development

    • The App may contain bugs, errors, or incomplete features

    • Functionality may change during the pilot period

  2. Feedback Purpose:

    • I am participating to help improve Raffy

    • My feedback will be used for product development

    • I may be asked to test features that are later removed or changed

  3. No Guarantee of Continued Access:

    • Pilot access may end after the testing period

    • I may need to opt into beta or paid versions to continue use

    • Features I use may not be available in future versions

  4. Technical Issues:

    • I may experience technical problems or app malfunctions

    • Data loss may occur despite backup procedures

    • I will maintain my own independent records of my child's OIT

  5. Support Limitations:

    • Support is provided on a best-effort basis during pilot

    • Response times may vary

    • Not all technical issues may be immediately resolvable

  6. Use at Own Risk:

    • I use Raffy during the pilot at my own risk

    • I will not rely solely on Raffy for critical medical decisions

    • I will report issues promptly to help improve the App

14. QUICK REFERENCE EMERGENCY GUIDE

ALWAYS CALL 000 IF YOUR CHILD EXPERIENCES:

⚠️ Difficulty breathing or throat tightness
⚠️ Significant swelling (face, lips, tongue, throat)
⚠️ Persistent vomiting or severe abdominal pain
⚠️ Dizziness, confusion, or loss of consciousness
⚠️ Pale or blue skin
⚠️ Weak pulse or low blood pressure
⚠️ Feeling of impending doom
⚠️ Any symptoms that severely concern you

Contact Your Healthcare Provider If:

  • Reactions are different from your child's usual pattern

  • Symptoms persist longer than expected

  • You're unsure whether to continue with the next dose

  • You have any questions or concerns about your child's OIT

  • You want to discuss information you've seen in Raffy

Raffy is a Tool to:

✓ Track doses and reactions
✓ Identify patterns over time
✓ Access general information
✓ Organize records to share with healthcare providers

Raffy is NOT:

✗ Emergency response system
✗ Medical advice provider
✗ Replacement for your healthcare team
✗ Diagnostic tool

Last Updated: December 2025
Version: 1.0

Questions? Contact raffy@raffyallergy.com